General provisions

General provisions

Welcome to With your entry to the e-shop you agree with the general provisions provided below. Please read them carefully. is the

Personal data protection

Please read our personal data protection policy: Personal data protection

Electronic communication

With your visit on or by sending an e-mail message you are establishing electronic communication with us. You will receive feedback via e-mail and/or notifications will be displayed on the website. The transfer of data is done on the server

Your username and password

If you are using this website you are responsible for maintaining the privacy of your user name and password, and also for limited entry into your computer. You agree to take responsibility for all activities that take place with your username and password. Sales to minors under 18 years of age are not allowed without supervision by a parent, or if you are under 18 years old you can use the services of accompanied by a parent or guardian who will be responsible for paying with his/her debit or credit card.

Usage of personal data

The collection of personal data is done in order to provide safe, easy and efficient experience for our users. You agree that we may use your personal data for the following:

  • Providing the services and support that we consider as most appropriate for you
  • Settling disputes or solving problems
  • Disabling any prohibited or illegal activities
  • Adjusting, measuring and improving our services and contents on the site
  • Comparing the accuracy of the information provided by third parties


All prices are in MKD. They will be shown in your shopping cart before the step for accepting the final order and completing the payment.


The content on this web portal, such as text, pictures, logo, icons, digital downloads and software are owned by and any use of them for the same or similar activities are punishable by law.

Limitation of liability  takes measures for highest reliability and security of the site. However, we cannot guarantee that access is impossible for hackers, computer viruses etc. You agree to use our web site at your own risk.

Statutory provisions

By visiting you agree with these general provisions, the policies mentioned in these general terms and with all relevant laws of the Republic of Macedonia.

Refund policy will refund the buyer’s funds, if a wrong payment is made, and the right can be exercised by submitting a written request and proof of payment, which will indicate the date when the wrong payment was made and in what amount.

Service delivery policy enables the use of remote services offered by our association in conditions of the Pandemic caused by COVID 19. By placing the order and making the payment for the desired online service, it is considered that an agreement has been concluded between and the consumer. any additional questions regarding the order and delivery method you can contact us directly by phone or ask a question in the contact section.

Policies and changes

Please read our policies on the web site. These policies apply to the visit and performance of the transactions on the web site. reserves the right to make changes to the website, policies and general provisions any time.

The content of this platform does not always reflect the views or opinions of the OSCE Mission to Skopje



Blvd: ASNOM no.60 Aerodrom, Skopje Republic of Macedonia


+389 78 442 794;

+389 75 280 299;

+389 78 450 406